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Auditing is the function that helps analyze the actual level the COACH Program© is, with the purpose of finding corrective actions as needed. In order to obtain good results on the audit, it should be carried out by a team with auditing experience that actually knows the Program. The audit results will be shared with local and corporate management, with the purpose of promoting the level that the Program has. Document of reference: Audit GN EN V3.
The improvement process is the efficient way to develop positive changes that will allow the best results from the COACH Program©. This process is based on a series of organized steps that help modify identified issues that need to be treated in a systematic way and corrected. Document of reference: Improvement GN EN V3.